We had a quiz in class the other day. I did fine until the last question, then I was stumped. What would you do?
The scenario is: You are the receptionist in the vet office and you are responsible for "triaging" incoming clients. You presently have 3 rooms available. You have an emergency (laceration), a surgery drop-off, a vaccine appointment who has arrived 15 minutes late, a vaccine appointment who has arrived on time, and a vaccine appointment who is 15 minutes early. Who do you put in the 3 rooms?
My response was: 1) the emergency, 2) the surgery drop off (because there will be a vet waiting to do the surgery -assuming it is a multi-vet office-but they didn't say or not say that, uh-oh, maybe I shouldn't have assumed) and 3) the on time vaccine appointment.
I overheard one of the instructors say to the other that a lot of people did not do well with that question. So, I put it out to all of you: What would YOU do?
I will report back after next class with the answer.
Oh, here's a story for you from the instructors: Cat owner notices their cat has pooped out thread (sewing thread). Somehow realizes there would have been a needle at the other end (!) and brings the cat in. X-rays reveal the needle but not where you think it might be. Somehow the needle became unattached from the thread, poked up through the soft palate at the top of the mouth and worked its way up into the brain between the two hemispheres, right in the middle.
You know, I wonder if they just left that needle there? I'll have to find out.
Yes! Please ask if what they did about the needle! Yikes!
ReplyDeleteI would have had the same response to the question, Mrs. Bun. I am curious now, too, as to what the answer is!
i put the laceration in one room, the ontime vaccination in the other, the late vaccination in the other. the early vaccination expects to wait anyway.
ReplyDeletethe surgery drop off does not need a room, can go direct to the back and be checked into the pens
by a nurse or vet tech.
moss x